Privacy Policy

Last updated: 30 November 2025

This Privacy Policy explains how Council Tax Saver ("we", "us", "our") collects, uses and protects your information when you use our website and services.

Who we are

Council Tax Saver is a UK-based information tool that helps households and landlords understand potential council tax discounts and reductions. It is operated by Abraham Getnet in Nottingham, United Kingdom.

What this service does

Our service helps you check for possible council tax discounts and generate draft letters or emails to send to your local council. We do not make decisions about your council tax bill, and we do not provide regulated financial advice.

Information we collect

Information you provide directly

  • Basic property details (council name, postcode, council tax band, household type, number of adults, landlord property details).
  • Eligibility information (for example: student status, disability, carer status, Severe Mental Impairment status, benefits and low-income hints).
  • Letter details (your name, address, email, council address and property reference) to generate draft letters and emails.
  • Notes and progress you save in the app (for example, notes about council responses or checklists).

Information collected automatically

Like most websites, we may collect standard technical information when you use the service, such as:

  • IP address and approximate location.
  • Browser type and device information.
  • Pages visited and basic usage analytics.

Payment information

When you upgrade to a paid plan, payments are processed by Stripe. We do not store your full card details on our servers. Stripe acts as an independent controller of your payment data and processes it in accordance with their own privacy policy.

How we use your information

We use your information to:

  • Run the eligibility checker and show you potential savings.
  • Generate draft letters and emails to your council.
  • Offer "Pro" assistance such as email templates and AI-generated replies.
  • Save your progress, notes and request status on your device.
  • Operate, maintain and improve the service.
  • Handle payments and account management for paid plans.
  • Communicate with you about the service, for example sending your generated letters by email.

AI features

Some Pro features use AI models to generate suggested wording, such as email templates or smart replies. To provide these features we may send parts of your letter content and council-related details (for example, council name, subject line, plain text letter body) to a third-party AI provider. We do not use these details to build profiles about you, and they are only used to generate the requested text.

Legal bases (UK GDPR)

We rely on the following legal bases to process your data:

  • Contract – to provide the service you request, e.g. running checks and generating letters.
  • Legitimate interests – to run and improve the service, prevent abuse, and keep the platform secure.
  • Consent – where required, for example for optional communications or certain cookies/analytics.

How long we keep your data

We keep your account and payment records for as long as necessary to operate the service, meet legal obligations and resolve disputes. Notes and request status saved in your browser (localStorage) stay on your device until you clear them or your browser storage.

Sharing your information

We do not sell your personal data. We may share it with:

  • Service providers, for example:
    • Stripe (payments)
    • Resend or similar providers (email delivery)
    • Hosting and infrastructure providers (e.g. Vercel)
    • AI providers (for Pro text-generation features)
  • Authorities or regulators where we are required to do so by law or to protect our rights.

International transfers

Some of our service providers may be located outside the UK/EEA. Where this happens, we take appropriate measures to protect your data, such as standard contractual clauses or equivalent safeguards.

Your rights

Under UK data protection law, you may have rights to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data in certain circumstances.
  • Object to or restrict certain types of processing.
  • Request a copy of your data in a portable format.
  • Withdraw consent where processing is based on consent (this will not affect processing before withdrawal).

To exercise these rights, please contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Cookies and local storage

We may use cookies and similar technologies to run the site and understand usage. We also use localStorage in your browser to save:

  • Your landlord portfolio data.
  • Your request status checklist.
  • Any notes you save about council responses.

This information stays on your device unless you clear it or remove it via your browser settings.

Children

This service is designed for adults managing council tax and is not intended for children under 16.

Contact

If you have questions about this Privacy Policy or want to exercise your data rights, you can contact:

Email: your-email@example.com
Operator: Abraham Getnet, Nottingham, United Kingdom

Complaints

You also have the right to complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how we handle your data. More information is available on the ICO's website.

Changes to this policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of the service after changes are posted means you accept the updated policy.

This Privacy Policy is provided for general information purposes only and is not legal advice. You may wish to seek your own legal advice to confirm it meets your specific needs.